Definitions of the Employee Assistance Program and EAP Core Technology

When we speak of core technology we are referring to the fundamental structure of EAPs, the building blocks or foundation of EAPs. Employee Assistance Program or EAP is a worksite-based program designed to assist:

  1. work organizations, in addressing productivity issues, and
  2. employee clients in identifying and resolving personal concerns, including, but not limited to, health; marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance.

Employee Assistance Program Core Technology or EAP Core Technology represents the essential components of the employee assistance (EA) profession. These components combine to create a unique approach to addressing work-organization productivity issues. and “employee client” personal. concerns affecting job performance and ability to perform on the job. EAP core technology is:

Consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union stewards) seeking to manage the troubled employee, enhance the work environment, and improve employee job performance; and, outreach to and education of employees and their family members about availability of EAP services;

Confidential and timely problem identification/assessment services for employee clients with personal concerns that may affect job performance;

Use of constructive confrontation; motivation, and short-term intervention with employee clients to address problems that affect job performance;

Referral of employee. clients for diagnosis, treatment, and assistance, plus case monitoring and follow-up services;

Consultation to work organizations in establishing and maintaining effective relations with treatment and other service providers, and in managing. provider contracts;

Consultation to work organizations to encourage availability of and employee access to ~ benefits covering medical and behavioral problems, including, but not limited to, alcoholism, drug abuse, and mental and emotional disorders; and

Identification of the effects of EAP services on the work organization and individual job performance.

From EAPA Standards and Professional Guidelines for Employee Assistance Programs, January 1998 Edition.